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+599 319 4149 Contact@topserviss.com

Login

Sign Up

After creating an account, you'll be able to track your payment status, track the confirmation and you can also rate the tour after you finished the tour.
Username*
Password*
Confirm Password*
First Name*
Last Name*
Birth Date*
Email*
Phone*
Country*
* Creating an account means you're okay with our Terms of Service and Privacy Statement.
Please agree to all the terms and conditions before proceeding to the next step

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Privacy Policy


Privacy Policy

At TopServiss B.V., safeguarding your privacy is paramount. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with our services, visit our website, or interact with us in any capacity. We encourage you to carefully review this policy to understand how your data is handled.

General Privacy Principle

In principle, no processing of Personally Identifiable Information (‘PII’) is allowed unless one or more lawful bases or ‘grounds’ (‘grondslagen’) for processing PII apply. Those processing grounds are mentioned further below.

Personally Identifiable Information or ‘PII’

Personally Identifiable Information or ‘PII’ is any information or data that could possibly be used to identify a certain natural person – you and I. Think, for instance, of names, postal addresses, passport numbers, ‘sedula’ numbers, driver’s license numbers, (email) addresses, occupations, dates of birth, bank account numbers, IP addresses, fingerprints, telephone numbers, etc.

Processing of PII

Processing (‘verwerking’) of PII means, without limitation, each action or a set of actions regarding the collection, recording, keeping, updating, amending, asking for, consulting, using, providing by way of sending through, distribution, or any other form of making available, joining, linking, shielding, erasing, and destruction of personally identifiable information of natural persons who are clients of TopServiss B.V.

Privacy Policy

The ‘Privacy Policy’ is the ‘Top of the House’ privacy instrument. It mentions most importantly what kind of personally identifiable information we collect, for what purpose we do that, how we go about with marketing and privacy, sharing with third parties, how long we keep it, suitable organization and technical measures to protect the PII, the rights the individuals have, the use of cookies, and our contact information. The ‘Privacy Policy’ can be found on our website.

PII Processing Grounds

Processing of PII is only allowed if one or more of the following processing grounds apply:

  1. Consent – ‘Toestemming’
  2. Performance of a contract – ‘Ter uitvoering van een overeenkomst’
  3. Complying with a legal obligation – ‘Voldoen aan een wettelijke verplichting’
  4. Protecting vital interests of the data subject or of another natural person – ‘Om vitale belangen van de betrokkene of andere natuurlijke persoon te beschermen’
  5. Performance of a task carried out in the public interest – ‘Taak van algemeen belang’
  6. Legitimate Interests – ‘Gerechtvaardigde belangen’

Please note: Of the six processing grounds mentioned above, numbers 1, 2, 3, and 6 are the most relevant to processing of PII by TopServiss B.V.

Privacy by Design / Privacy by Default

‘Privacy by Design’ means that TopServiss B.V. will take such organizational measures to ensure that products and processes etc. are developed and created right from the start with privacy in mind, thus safeguarding data privacy. ‘Privacy by Default’ means that TopServiss B.V. will take such organizational measures to ensure that PII is processed with the highest privacy protection, that privacy-friendly standards, short storage periods are used, and limited accessibility is established to avoid that PII is not available for everyone to access.

Privacy House Tour

Client Privacy Rights

All clients have the right to:

  1. Transparent information – ‘Recht op transparante informatie’, meaning the right to be informed about the collection and use of their PII.
  2. Access to data – ‘Recht van inzage’, meaning the right to access and obtain copies of their PII kept in our files.
  3. Rectification – ‘Recht op rectificatie’, meaning the right to at any time challenge the accuracy and completeness of their PII and request that it be rectified as appropriate.
  4. Erasure – ‘Recht op gegevenswissing/vergetelheid’, meaning the right to request erasure (‘deletion’) of their PII at any time.
  5. Restrict processing – ‘Recht op beperking van de verwerking’, meaning the right to request restriction or suppression of processing activities related to their PII.
  6. Data portability – ‘Recht op overdraagbaarheid van gegevens’, meaning the right of the client to obtain and reuse their PII for their own purposes across different services.
  7. Object to processing – ‘Recht van bezwaar’, meaning the right to object to the processing of their PII.
  8. Refrain from automated decision-taking/profiling – Recht niet te worden onderworpen aan, een uitsluitend op geautomatiseerde verwerking, waaronder begrepen profilering, meaning the right to have ‘human intervention in decision-making’.

Please note: Regardless of the foregoing rights, the Data Subjects can always:

  • Withdraw consent to process their PII.
  • File a complaint with TopServiss B.V. regarding processing of their PII.

Special PII

‘Special PII’ like data showing race, ethnic origin, political views, religious or ideological beliefs, union membership, genetic information data, biometric data aimed towards unique identification of a natural person, health data, and data regarding someone’s sexual conduct or sexual orientation are prohibited to be processed. The foregoing applies unless specific exceptions exist or explicit consent has been given. Personal information regarding criminal convictions, criminal offenses, and safety measures around those may, in principle, not be processed at all.

Cookie Declaration

As you can read on our website, Cookies are small text files that can be used by websites to make a user’s experience more efficient. We can store cookies on client’s devices if they are strictly necessary for the operation of our site. For all other types of cookies, we need client’s permission. Therefore, we must inform our users about our data collection activities through cookies and give them the option to choose whether it’s allowed or not. For that reason, we have the ‘Cookie Declaration’. You can find the ‘Cookie Declaration’ on our website.

Accountability and Processing Register

TopServiss B.V. has the responsibility and must be able to demonstrate that its processing of PII complies with privacy requirements of the law. This is called the principle of ‘Accountability’. To that end, TopServiss B.V. keeps a so-called ‘Processing Register’. It mentions, amongst others, the name and other details of our organization, the purpose for collecting PII, the categories of persons we collect PII from (like clients), the type category of PII collected (like names, telephone numbers, (IP) addresses, Id numbers, etc.), retention period of PII, receivers of PII, and a general description of technical and organization measures taken to safeguard the PII.

Privacy Incident and Breach Management Policy and Procedure

TopServiss B.V. has a ‘Privacy Incident and Breach Management Policy and Procedure’, also known as the ‘Privacy Breach Protocol’. It provides a comprehensive set of steps for handling Privacy Concerns, Incidents, and Breaches (including Third-Party Breaches) that impact TopServiss B.V., its entities, its customers, employees, or other individuals.

PII Processing Principles

TopServiss B.V. only processes personal data in compliance with the processing principles mentioned below:

  1. Lawfulness, Fairness, and Transparency: Personal data must be processed lawfully (‘rechtmatig’), fairly (‘zorgvuldig’), and transparently (‘transparant’). TopServiss B.V. will only process personal data where there is a lawful basis for doing so and must inform a data subject of how and why their personal data will be processed upon or before collecting it.
  2. Purpose Limitation (‘doelbinding’): Personal Data must be processed only for specified, explicit, and legitimate purposes and must not be further processed in any manner incompatible with those purposes.
  3. Data Minimization (‘dataminimalisatie’): Personal data must be adequate, relevant, and limited to the minimum data necessary for the lawful purposes for which it is processed.
  4. Accuracy (‘juistheid’): Personal data must be accurate and, where appropriate, kept up-to-date. Any personal data which is incorrect must be rectified as soon as possible.
  5. Data Retention (‘opslagbeperking’): Personal data must not be retained for longer than is necessary for the lawful purposes for which it is processed.
  6. Integrity and Confidentiality (‘integriteit en vertrouwelijkheid’): Personal data must be protected against unauthorized or unlawful processing, accidental loss, destruction, or damage through appropriate technical and organizational measures.

Please note: This Privacy Policy was last updated on March 1st 2024. If you have any questions or require further clarification regarding our Privacy Policy or data processing practices, please do not hesitate to contact us at contact@topserviss.com.